Shipping & Returns

Where we ship

Within the United States only, from Orlando, FL. We do not currently ship internationally.

What postage costs

Postage is quoted by the carrier — USPS or FedEx — for your address and the weight of your parcel, and shown before you pay. We do not add a handling charge on top, and we do not average the cost across orders: you are shown the price of sending your parcel to you.

Sales tax

Florida sales tax is calculated on the payment page, for the address the parcel is going to. The rate is set by the state and by the destination county, so it varies between counties rather than being a single figure for the whole state — it is not a flat number we choose.

We are registered with the Florida Department of Revenue and remit the tax we collect. If you buy for resale and hold your own exemption, write to us before ordering.

When it ships

Orders are packed and sent from Orlando. You receive a tracking number the moment your parcel leaves, and you can see it at any time by signing in to your account.

Returns

There are five situations, and they are not the same. Please read the one that matches yours.

1. A fragrance bottle that has been opened

Cannot be returned or refunded. The bottle arrives sealed, and that seal is the guarantee — of what is inside it, and that nothing has been added to it. Once it is broken we cannot verify the contents and cannot sell the bottle to anyone else, so it cannot come back.

This is precisely why samples are free: choose up to six, pay only the postage, and smell them before you commit to a 500 ml bottle. We would much rather send you samples than sell you the wrong fragrance.

2. A sealed bottle you have not opened

Can be returned. If the seal is intact and the bottle is unused and in its original carton, send it back within 7 days of purchase and we will refund it — the standard Florida law sets for a shop that does not otherwise take returns.

Message us on WhatsApp before you send anything back. We agree the return postage with you there — it is a short conversation rather than a rule, because a bottle coming back from Miami and one coming back from Seattle are not the same parcel.

3. Anything that arrives damaged, leaking, or wrong

We replace it, at our cost. This is not a return — it is us not having delivered what you paid for. You do not need to send the damaged item back before we act.

Photographs must reach us within 24 hours of delivery. Send them on WhatsApp: the parcel as it arrived, the leak or damage itself, and the shipping label. The clock runs from the delivery time the carrier records, so both of us can check it.

The deadline is short for a reason that is ours, not yours: a leak spreads, and after a day there is no longer any way to tell a bottle that failed in transit from one that failed on a shelf. It is also what the carrier requires from us to make a claim. If something kept you from photographing it in time, tell us anyway — a rule written in advance is not a reason to stop reading.

4. An AromaSphere that stops working

A diffuser is a device, not a liquid, and the reasoning above does not apply to it. Both the home and the car unit are covered for 90 days from delivery against defects in manufacture. Damage from misuse, from liquids other than our fragrance oils, or from being dropped is not covered.

5. The Home & Car combo

The two diffusers and the bottle follow the rules above, each on its own terms: an unopened bottle can come back, an opened one cannot, and a faulty diffuser is covered by its warranty.

If a combo is refunded, the refill benefit it earned ends with it. Nothing is charged when that happens — refills simply go back to their ordinary price.

There is nothing to cancel. The shop takes no recurring payments at all, so no order of ours can keep charging you.

How to start any of the above

Message us on WhatsApp at +1 (321) 987-4159, with your order number if you have it. Every return is handled there, by a person, on the same number you would use for anything else. You can also write to contact@ambianceairscents.com if you prefer.

Card disputes

If something has gone wrong, please tell us before you contact your bank. A dispute takes weeks and locks both of us out of solving it; an email usually takes a day.